FIRST TERM SCHEME OF WORK
1 The Reception Office (a) The Reception Office: (i) Meaning and Description of the Reception Office (b) The Receptionist: (i) Meaning of Receptionist (ii) Importance of Receptionist (iii) Qualities of a Receptionist (c) Duties of a Receptionist: (i) How to Receive and Treat Visitors (ii) Procedure Involved in Answering a Telephone Call (iii) Appropriate Office Dress Code (d) Documents Handled by a Receptionist 2 Office Correspondence (a) Correspondence Records: (i) Types of Correspondence Records (ii) Uses of Correspondence Records (b) Ways Mail Come into an Organization (c) Procedure for Handling Mails and Correspondence 3 Office Documents (a) (i) Meaning of Office Documents (ii) Types of Office Documents (b) Sales Documents: (i) Preparation of Office Documents (ii) Uses of Office Documents (c) Purchases Documents: (i) Preparation of Office Documents (ii) Uses of Office Documents 4 Trade (a) (i) Meaning of Trade (ii) Importance of Trade (b) Forms of Trade: (i) Home Trade (ii) Foreign Trade (c) Aids to Trade: Banking, Insurance, Advertising, Communication, Transportation, Tourism, etc. (d) Role of Custom and Excise in Foreign Trade 5 Right attitude to work 6 Market (a) (i) Meaning of Market (ii) Features of Market (b) Types of Market: Capital Market, Money Market and Commodity Market (c) Institutions and Instruments Traded in Each Type of Market 7 Distribution (a) Meaning of Distribution (b) Channels or Chains of Distribution: (i) Producer/Manufacturer (ii) Wholesaler (iii) Retailer (iv) Consumer (v) Functions of each of the Channels of Distribution (c) Licensed Chemical Vendors (d) Handling and Distribution of Chemicals (e) Effects of Wrong Handling of Chemicals (f) When Production Ends 8 Bank services (a) Definition of Commercial Bank (b) Bank Services (c) Ethical Issues in Banking
SECOND TERM
1 Insurance (a) (i) Definition of Insurance(ii) Insurance Services (b) Types of Insurance Policies: Vehicle, Fire, Burglary, Marine, Life insurance, Pension, Health, etc.(c) Benefits of Insurance 2 Personal Qualities of an Entrepreneur (i) Meaning of Entrepreneur (ii) Personal Qualities of an Entrepreneur 3 Business Opportunities
(a) Meaning of Business Opportunities (b) Types of Business Opportunities: Local National, International
4 Consumer Rights (a) Meaning of Consumer Rights (b) Origin of Consumerism (c) Eight Universal Consumer Rights 5 Responsibilities of a Consumer (a) Meaning of Consumer Responsibility (b) Responsibilities of a Consumer 5 Shopping Tips (a) Meaning of Needs and Wants (b) Differences between Needs and Wants
(c) Making Decisions about Needs and Wants (d) Impulse Buying (e) Effects of Impulse Buying (f) After Sales Services: Warranty, Installation, etc.
6 Book-keeping Ethics (a) Transparency, Accountability, and Probity: (i) Meaning of Transparency, Accountability, and Probity (b) Need for TAP (c) Attributes of TAP – Truthfulness, Openness, Fairness, Impartiality, Due process, Respect for the rule of law, etc. (d) Due Process: (i) Meaning of Due Process
(ii) Operation of Due Process (e) Problems Created by Lack of TAP and their Solutions
7 Book-keeping: Ledger Entries (a) Meaning of Ledger (b) Items on the Ledger – Date, particular, folio, discounts, amount (c) How to Record Cash Received/Payment, Discount Received Discount Allowed, Contra
Entries
THIRD TERM
2-3 PETTY CASHBOOK 4-5 CASHBOOK 6,8. THREE COLUMN CASHBOOK 9. KEYBOARDING AS A COMMUNICATION TECHNIQUE 10. COMPUTER SKILLS IN BUSINESS