Enrolled: 5 students
Lectures: 10
Level: Intermediate

Archive

Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed

It is easier to create a compelling message when you have take the time to know your buyer persona

  • Parent Persona
  • Client Profiling
  • Customer Services
  • Professionalism
  • Story Telling

This is a course and half

Client Profiling and Customer Service

1
The Importance of Customer Service in the Social Media Age
2 minutes
2
Customer Service Breakdown
15 minutes
3
Buyer Persona and Story Telling
5 minutes
4
Customer Service Breakdown
5
Customer Service Survey

Professionalism

1
10 ways to develop and practise professionalism
12 minutes
2
Dressing Etiquette
3
Performance Management
4
Speaking and Engagement

Zoom Session

1
Live Zoom Class

Taking this course positions you to engage with parents, be active on social media and keep your entire school community focused on delivering a high customer service experience.

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